At PULTV, we are committed to providing high-quality IPTV services. However, we understand that issues may arise. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
We offer refunds only in the following cases:
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The IPTV service is not working due to a technical issue on our end.
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You contacted our support team (help@pultv.com) and followed our troubleshooting steps, but the issue remains unresolved.
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Your subscription was not activated within the promised time after payment.
2. Non-Refundable Cases
Refunds will not be issued if:
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You changed your mind after purchasing.
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Your internet connection, device, or third-party apps are causing the issue.
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You provided incorrect information during registration.
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You violated our terms of service.
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IPTV access is blocked in your region.
3. Free Trial Recommendation
We highly recommend trying our free trial (if available) before purchasing to ensure compatibility with your device and internet connection.
4. How to Request a Refund
If you qualify for a refund, follow these steps:
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Email us at help@pultv.com within 5 days of your purchase.
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Provide your order details and explain the issue.
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Our team will review your request and respond within 5 business days.
If your refund is approved, the amount will be returned to your original payment method within 5 days.
5. Contact Us
For any questions or assistance, feel free to reach out to us at help@pultv.com. We are here to help!
